Thank you for being a valued customer of Smith Turf & Irrigation/Turf Care Equipment. We offer a 90 day limited return/refund policy from date of purchase on most items.

Key Points:

  • Due to our diverse product offering: Certain Product restrictions apply to this policy. Please review the details of these restrictions for each product category in our return policy exceptions section or contact your representative for written clarification prior to purchase.
  • Products must be returned to STI/TCE: Or shipped freight pre-paid. STI/TCE will not reimburse for freight on returned items. Products must be new, clean, unopened in original packaging, or current style, not discontinued, undamaged, and resalable as determined solely by STI/TCE representatives.
  • Present a copy of the original invoice: Or packing list for the returned products at the time of the return. The amount of credit or refund will be based on the current price or invoiced price, whichever is less.
  • A restocking fee of 20% of the original invoice price: Will be charged to all non-defective product returns.


  • Some product restrictions apply including, but not limited to, the following: 
    • Salt and Ice Control Products: No Returns
    • Liquid and Granular Chemicals: No Returns unless product is defective
    • Grass Seed/Fertilizer: No Returns
    • Commercial and TCE Mowers and Equipment: No Returns
    • All Mower and Power Equipment Parts: No Returns on electrical parts
    • Pipe or fittings of any type/material 6" and larger: No Returns

Warranty policy:

  • Applicable products purchased from STI/TCE will be repaired or replaced under warranty based on the written policy of the associated manufacturer.  Replacement product will be exchanged for identical product on a 1-for-1 basis.  Special order or discontinued products will be ordered from the manufacturer at their discretion.  If the manufacturer denies the warranty claim, the product will be returned to the customers and invoiced accordingly.

No Returns will be accepted after 90 Days